Solutions

Three ways customers stop clicking.

The job changes by sector, but the shape is the same: someone asks for an outcome, and something has to go and get it.

SaaS and developer tools

Answers, not dashboards

Your users came for an answer, not a report builder.

Most of what people do in a SaaS product is assembly: filter, sort, export, pivot, and hope the total is right. When they can ask instead, the interface stops being the work.

Convoy exposes the queries and the actions your product already supports, scoped to what each person is allowed to see, so an assistant can answer inside your app or from wherever they asked.

See it side by side

“How much overtime did the evening team run last month, and which week was worst?”Answered from live timesheets, scoped to the teams that manager may see.

01OnboardingGetting set up becomes a conversation instead of a checklist nobody finishes.

02Support deflectionThe answer is in your own data, so it arrives before a ticket is opened.

03In-product actionsChanges made through your rules, with approval where the change costs money.

Services and booking

Qualify, book, follow up

The right slot matters more than the first free one.

Booking sites hide the thing that decides the booking. Which practitioner, which speciality, whether the insurance covers it. People scan a grid and guess.

Convoy lets an agent ask what actually matters, match against it, check the constraints, and hold the slot — with your cancellation policy and intake rules attached from the start.

See it side by side

“Book me a physio near King's Cross this week, an evening slot, with someone who treats runners' knees.”Matched by speciality, checked against cover, then held.

01QualificationThe questions you would ask on the phone, asked before the slot is taken.

02BookingReal availability, not a request form that someone answers tomorrow.

03Follow upReminders, rescheduling and repeat visits handled in the same thread.

Retail and commerce

Find, decide, order

The catalogue is there. The answer is not.

A shopper lands on a category, stacks four filters, opens three products, checks delivery, and starts again. Everything they needed was on the site. None of it was an answer.

Convoy puts your catalogue, stock and delivery rules behind one question, so a shopper — or the assistant they sent — gets a product and a date instead of a results page.

See it side by side

“Order me an organic olive oil under 10 euros, delivered tomorrow in Lyon.”One call against live stock, your pricing rules and your voice.

01DiscoveryFound and recommended where your customers are already asking.

02DecisionAdvice against your real range, not a generic answer about the category.

03Order and afterStock, delivery windows and tracking, in the same conversation.